Legal

Privacy Policy

How we collect, use, and protect your personal information.

Effective date: 1 April 2026

Enviro Friendly Pest Controllers (Pty) Ltd ("EFPC", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Information We Collect

We may collect the following personal information when you interact with us:

  • Contact details: Full name, email address, phone number, and physical address.
  • Property information: Address and details of the property requiring pest control services.
  • Service records: Details of services requested, quotes provided, treatments performed, and service history.
  • Payment information: Billing details necessary to process payments (we do not store full card numbers).
  • Communications: Records of phone calls, emails, WhatsApp messages, and form submissions.
  • Website usage data: IP address, browser type, pages visited, and time spent on our website, collected via Google Analytics.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage pest control services you have requested.
  • To prepare quotes, invoices, and service reports.
  • To communicate with you regarding bookings, follow-ups, and service updates.
  • To improve our services, website, and customer experience.
  • To comply with legal and regulatory obligations.
  • To send you relevant service reminders or promotional material (only with your consent, and you may opt out at any time).

3. Legal Basis for Processing

We process your personal information based on one or more of the following grounds under POPIA:

  • Your consent.
  • The performance of a contract (e.g., providing pest control services you have booked).
  • Compliance with a legal obligation.
  • Our legitimate interest in operating and improving our business, where this does not override your rights.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Service providers: Third-party tools we use to operate our business (e.g., Google Analytics, payment processors, email/SMS platforms). These providers are contractually obligated to protect your data.
  • Legal authorities: Where required by law, regulation, or court order.

5. Cookies and Tracking

Our website uses Google Analytics to collect anonymised usage data such as pages visited, session duration, and referral sources. This helps us understand how visitors use our site and improve their experience. Google Analytics uses cookies — small text files stored on your device. You can control cookies through your browser settings.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Service records may be retained for up to 5 years for warranty, compliance, and business purposes. You may request earlier deletion of your data (see Section 9).

8. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal retention requirements.
  • Object to the processing of your personal information.
  • Withdraw consent at any time (where processing is based on consent).
  • Lodge a complaint with the Information Regulator of South Africa.

9. How to Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any of your rights, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.